Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply send us a message through Facebook or email us at [email protected] and we will sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: How long does shipping take?
A: Please allow up to 1 week for your order to processed. Our fulfillment centers are located around the world. For domestic orders in the United States, it will normally take about 3-4 weeks. For International orders, please allow up to 4-5 weeks.
Q: Why does shipping take so long?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ordered two products, but have received only one… what’s happening?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: Does Streamboat provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!
Q: How can I get in contact with you?
A: We handle customer service through
Q: I need to change something on my order. How can I do that?
If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.
My order status says “Unfulfilled”. What does that mean?
“Unfulfilled” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Fulfilled.”
Q: Why was my order canceled?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Q: Do you offer a refund if I don’t like the product?
A: Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
